[Skip to Content]Privacy Policy
Hotel Only
Hotel + Air 1-844-289-6318
  • A: Yes. For your convenience we have a call center at the resort where our agents will guide you through the booking process or help you with your room preferences.
    US Toll Free: 1-855-484-4790
    Within Mexico: 01-800-942-24-36
  • A: Yes. Our resort offers beautiful indoor and outdoor venues for your events, wedding and celebrations. We have an onsite event coordinator that will take care of the planning and make your special moment memorable. For more information, can call our toll free US number at 1-855-484-4790 or within Mexico at 01-800-942-24-36, You can also send an email to planner@haciendaencantada.com.
  • A: Yes we do. You can make your reservations at www.haciendaencantada.com or call the toll free US number at 1-855-484-4790 or within Mexico at 01-800-942-24-36
  • A: Our resort is beachfront and located right on a rocky stretch of beach. The beach is not a good place for swimming, but it's an easy walk or shuttle ride to Medano Beach, Cabo's most popular swimming spot.
  • A: Yes, we do offer babysitting services upon request.
  • A: We offer a European plan and an All Inclusive Plan. Our signature all inclusive plan - "Dine Out Privileges" - offers unlimited food and beverage a la carte at our resort restaurants and at a variety of restaurants in the Golden Zone marina in downtown Cabo San Lucas. If you've booked a European plan, we also offer an All Inclusive Day Pass for purchase through our call center before your arrival or at check-in.
  • A: Private airport transportation service is 30 minutes and the shared shuttle takes 45- 60 minutes.
  • A: The resort is about 7 kms from downtown Cabo, or about 10 - 15 minutes. We offer a guest shuttle that runs every two hours, from 8:30 am to 10:30 pm. There is a $5 USD charge per person per ride. If you get the Dine Out Privileges All Inclusive plan, our downtown shuttle is included.
  • A: Currently we are not a pet friendly resort
  • A: Yes, we are a family friendly resort and offer a variety of fun activities for kids and adults. Our Activity Director will entertain you and your kids with endless activities, from lottery to cooking and cocktail classes, and pool volleyball. You can even learn to speak Spanish.
  • A: Shaving is recommended but not necessary for men prior to a facial. If you do choose to shave before your facial, be sure to do so at least 8 hours prior to your scheduled appointment. Shaving is not recommended prior to any body treatment or hair removal services.
  • A: Most body treatments are enjoyed without clothing. However, wear whatever is comfortable for you. During all treatments, the body is fully draped, except for the area being worked on. For your convenience, you receive a bathrobe, sandals and towel upon arrival. Lockers are available for your clothing and personal items.
  • A: The spa is designed for the enjoyment of our adult guests. To receive treatment, guests must be 18 years and older. Guests under 18 require an adult to be present through the spa service.
  • A: Arriving late will deprive you of your full treatment time. As a courtesy to our next guest, your treatment will end at the time originally scheduled.
  • A: Morning appointments must be canceled the day before your treatment to avoid charges. For appointments in the evenings, please give us 4 hours notice before cancellation or rescheduling your appointment, otherwise it will be charged to your account as a "no show" with 100% of your treatment cost.
  • A: If you are staying in the hotel, please leave valuable items in the safe in your guestroom. Otherwise, a locker is available for your personal items.
  • A: Plan to arrive at least 20 minutes prior to your spa appointment. This is to allow you plenty of time to check in, change, use the steam room and begin the relaxation process.